Wolcott Storm Shelters Terms of Service
1. Acceptance of Terms
By accessing or using the Wolcott Storm Shelters website (“Site”), requesting quotes, purchasing products, or engaging our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.
2. Company Information
Wolcott Storm Shelters is an authorized dealer and installer of Survive-A-Storm storm shelters, serving customers throughout Tennessee. We are not the manufacturer of the storm shelters but provide sales, delivery, and installation services for Survive-A-Storm products.
3. Services Provided
3.1 Products and Services
- Sale of FEMA-certified storm shelters manufactured by Survive-A-Storm
- Professional installation services
- Site evaluation and consultation
- Permit assistance and coordination
- Delivery services throughout Tennessee
3.2 Service Areas
Our services are primarily available throughout Tennessee. Service to areas outside Tennessee may be available upon request and subject to additional terms and fees.
4. Quotes and Pricing
4.1 Quote Validity
All quotes provided are estimates based on standard installation conditions and are valid for 30 days unless otherwise specified. Final pricing may vary based on actual site conditions, permit requirements, and additional services needed.
4.2 Pricing Changes
We reserve the right to modify pricing due to changes in material costs, manufacturer pricing, or other factors beyond our control. Any price changes will be communicated before final contract execution.
5. Orders and Contracts
5.1 Order Acceptance
All orders are subject to our acceptance. We reserve the right to refuse or cancel orders at our discretion.
5.2 Contract Terms
Detailed terms for specific installations will be provided in separate installation contracts. These Terms of Service supplement but do not replace specific contract terms.
5.3 Changes and Cancellations
Changes to orders may result in additional costs and timeline adjustments. Cancellation policies will be specified in individual contracts.
6. Payment Terms
6.1 Payment Methods
We accept various payment methods including cash, check, credit cards, and financing through approved partners.
6.2 Financing
Third-party financing is available through our partners. Financing terms are subject to credit approval and are governed by separate agreements between you and the financing provider.
6.3 Payment Schedule
Payment schedules will be specified in individual contracts and may include deposits, progress payments, and final payment upon completion.
7. Installation and Delivery
7.1 Site Requirements
Customers are responsible for ensuring adequate site access and meeting preparation requirements as specified in installation contracts.
7.2 Permits and Approvals
While we assist with permit applications, customers are ultimately responsible for obtaining all required permits and approvals. Installation cannot proceed without proper permits.
7.3 Timeline Estimates
Installation timelines are estimates and may be affected by weather, permit delays, site conditions, or other factors beyond our control.
7.4 Site Conditions
Additional costs may apply if site conditions differ from initial assessments or require special equipment or procedures.
8. Warranties
8.1 Product Warranties
Storm shelters are covered by manufacturer warranties provided by Survive-A-Storm. We are not responsible for product warranty claims, which must be directed to the manufacturer.
8.2 Installation Warranty
We provide warranties on our installation workmanship as specified in individual contracts.
8.3 Warranty Limitations
Warranties do not cover damage due to misuse, negligence, normal wear and tear, acts of nature, or modifications not performed by us.
9. Limitation of Liability
9.1 Service Limitations
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY CLAIMS RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
9.2 Consequential Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.
9.3 Product Performance
While our storm shelters are designed and tested to meet FEMA standards, we cannot guarantee protection in all storm conditions or circumstances.
10. Indemnification
You agree to indemnify and hold harmless Wolcott Storm Shelters, its employees, and agents from any claims, damages, or expenses arising from your use of our services or products, except to the extent caused by our gross negligence or willful misconduct.
11. Privacy and Data Use
11.1 Information Collection
We collect personal information necessary to provide quotes, process orders, and deliver services. This may include contact information, property details, and payment information.
11.2 Information Use
We use collected information solely for business purposes including providing services, processing payments, and communicating about your project.
11.3 Information Sharing
We do not sell or share personal information with third parties except as necessary to provide services (such as financing partners) or as required by law.
12. Website Use
12.1 Permitted Use
Our website is intended for legitimate business inquiries and information gathering. You may not use the site for any unlawful purpose.
12.2 Intellectual Property
All content on our website, including text, images, and designs, is protected by copyright and other intellectual property laws.
12.3 User Conduct
You agree not to interfere with the website’s operation, attempt to gain unauthorized access, or use the site in any way that could damage or impair its functionality.
13. Force Majeure
We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, weather conditions, labor disputes, material shortages, or government actions.
14. Governing Law and Disputes
14.1 Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
14.2 Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved in the appropriate courts of Tennessee.
14.3 Attorney Fees
In any legal proceeding, the prevailing party shall be entitled to recover reasonable attorney fees and costs.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms, together with any specific contracts or agreements, constitute the entire agreement between you and Wolcott Storm Shelters regarding the use of our website and services.
17. Modifications
We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after modifications constitutes acceptance of the updated Terms.
18. Contact Information
For questions about these Terms of Service, please contact us at:
Wolcott Storm Shelters
(931) 322-8848
Available Monday-Friday, 8 AM – 6 PM
Saturday by appointment
We respond to all emails within 24 hours (usually much faster)
